Digitization of Credit & Client service

Key Features

• Processes Covered:
  • Client onboarding
  • Profile updates for existing clients
  • Loan proposal and processing
  • Profile analysis and approval process
  • Loan disbursement and consent collection
• Applications:
  • Two mobile applications
  • One web portal
• Users (32K):
  • Field officers
  • Branch managers
  • Area managers
  • Regional managers
  • Divisional managers
  • Head office staff

Achievements

• Cost Savings:
  • 47.7 million pages saved annually
  • 115.1 million BDT in reduced paper costs
• Environmental Impact:
  • Reduced carbon footprint by 141,065 kg of CO2 annually
• Efficiency Gains:
  • 60 minutes saved per member for each field officer
  • High transaction volumes handled:
    • 3 million member admissions annually
    • 8 million loan applications processed yearly

Benefits

• Enhanced service delivery
• Improved operational efficiency
• Significant contribution to environmental sustainability